Shipping policy
Shipping Policy
Every order is made for you when you place it. The times below run from the moment you order to the day it reaches you, production included.
Shipping cost
Standard shipping is free on every order, to every destination we ship to, with no minimum spend.
Customers in the United Kingdom, the United States and France can upgrade to Express at checkout: £4.95 in the UK, £9.95 in the US, £5.95 in France. Express isn't available to other destinations at the moment.
How long it takes
Each order goes into production straight away and usually leaves us within 2 days. You'll receive a tracking number by email when it does.
Our production partner tracks how long real orders take to arrive. The table gives two figures for each destination, counted in calendar days from the day you order and including production: the number of days within which 60% of orders arrive, and the number within which 95% arrive.
| Destination | Free shipping | Express |
|---|---|---|
| United Kingdom | 60% within 7 days, 95% within 15 | 60% within 5 days, 95% within 9 |
| United States | 60% within 9 days, 95% within 16 | 60% within 7 days, 95% within 11 |
| France | 60% within 9 days, 95% within 16 | 60% within 7 days, 95% within 11 |
| Canada | 60% within 9 days, 95% within 16 | Not available |
| Austria, Croatia, Czechia, Finland, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Slovenia, Spain, Sweden, Switzerland | 60% within 9 days, 95% within 16 | Not available |
| Italy | 60% within 9 days, 95% within 18 | Not available |
| Bulgaria | 60% within 12 days, 95% within 16 | Not available |
| Cyprus | 60% within 12 days, 95% within 18 | Not available |
| Belgium, Denmark, Estonia, Portugal, Romania, Slovakia | 60% within 9 days, 95% within 23 | Not available |
| Australia, Hong Kong, Malaysia, New Zealand, South Korea, United Arab Emirates | 60% within 9 days, 95% within 16 | Not available |
| Japan | 60% within 7 days, 95% within 14 | Not available |
| Singapore | 60% within 7 days, 95% within 11 | Not available |
| Israel | 60% within 9 days, 95% within 42 | Not available |
Product pages and the cart show these as dates for your country. They are estimates, not guarantees, and exclude delays from customs holds, local holidays, carrier disruptions, or incorrect address and contact details provided at checkout.
Where we ship
We ship to the United Kingdom, most of Europe, the United States, Canada, and selected destinations across Asia, the Middle East and Australasia. You'll see whether we can deliver to your country as soon as you enter your address at checkout. A small number of destinations may be temporarily restricted due to carrier limitations, customs restrictions, or other factors outside our control — if this affects your order, we'll contact you directly.
Customs & import charges
For most destinations, duties and import-related fees are already included in your shipping cost — you shouldn't be charged anything extra on delivery. In rare cases, customers in certain remote areas may still be asked to pay local customs fees on delivery due to regional regulations; this is outside our control.
Tracking
Every order ships with a tracking number, sent to you by email once available.
If something goes wrong
Lost or damaged in transit — contact us at hello@tothenines.golf within 7 days of the expected delivery date (for damage, within 7 days of receiving the package) with your order number and photos where relevant, and we'll work to resolve it.
Marked as delivered but not received — please check with others at the delivery address and any safe/hidden delivery spots first, and reach out to the carrier directly using your tracking number. Unfortunately, once a carrier confirms delivery, we're not able to cover the cost of a reshipment or refund — a replacement would need to be a new order.
Incorrect address or contact details — please double-check your details at checkout, as delivery delays or failed deliveries caused by incorrect information provided at purchase aren't something we're able to cover the cost of reshipping. If your order hasn't shipped yet, contact us immediately at hello@tothenines.golf and we'll do our best to update it before it goes into production.
Returned to sender — if a package is returned to us as undeliverable (unclaimed at customs, refused, or an address issue), we'll be in touch to arrange reshipment. Please note new shipping charges will apply if the return was caused by incorrect information provided at checkout.
Questions about your order's shipping status? Email us any time at hello@tothenines.golf.