Shipping policy
Shipping Policy
Every order is custom-made when you place it, so please read the timelines below carefully — they cover both production and delivery.
Order processing time
Once your order is placed, it goes straight into production. Please allow:
- 3–7 business days for standard orders to be produced and handed to the carrier
You'll receive a shipping confirmation with a tracking number once your order leaves production.
Delivery time (after dispatch)
Delivery time is separate from — and in addition to — production time above, and depends on the shipping method used for your destination:
| Shipping method | Average transit time | 95% delivered within |
|---|---|---|
| International (express) | ~5 days | 7 days |
| Special line | ~10 days | 15 days |
| Standard | ~25 days | 30 days |
These are estimates, not guarantees. They exclude delays from customs holds, local holidays, carrier disruptions, or incorrect address/contact details provided at checkout.
So, total time from order to delivery is typically production time + delivery time above — for example, a standard small order shipped via the international method could take roughly 1–2 weeks door to door, while standard shipping to further destinations can take closer to a month.
Where we ship
We currently ship to most countries worldwide. A small number of destinations may be temporarily restricted due to carrier limitations, customs restrictions, or other factors outside our control — if this affects your order, we'll contact you directly.
Customs & import charges
For most destinations, duties and import-related fees are already included in your shipping cost — you shouldn't be charged anything extra on delivery. In rare cases, customers in certain remote areas may still be asked to pay local customs fees on delivery due to regional regulations; this is outside our control.
Tracking
Every order ships with a tracking number, sent to you by email once available.
If something goes wrong
Lost or damaged in transit — contact us at hello@tothenines.golf within 7 days of the expected delivery date (for damage, within 7 days of receiving the package) with your order number and photos where relevant, and we'll work to resolve it.
Marked as delivered but not received — please check with others at the delivery address and any safe/hidden delivery spots first, and reach out to the carrier directly using your tracking number. Unfortunately, once a carrier confirms delivery, we're not able to cover the cost of a reshipment or refund — a replacement would need to be a new order.
Incorrect address or contact details — please double-check your details at checkout, as delivery delays or failed deliveries caused by incorrect information provided at purchase aren't something we're able to cover the cost of reshipping. If your order hasn't shipped yet, contact us immediately at hello@tothenines.golf and we'll do our best to update it before it goes into production.
Returned to sender — if a package is returned to us as undeliverable (unclaimed at customs, refused, or an address issue), we'll be in touch to arrange reshipment. Please note new shipping charges will apply if the return was caused by incorrect information provided at checkout.
Questions about your order's shipping status? Email us any time at hello@tothenines.golf.